Advantage Rent A Car Denver Advantage Rent A Car Denver takes advantage Denver colorado!!. Advantage Rent A Car after I declined optional products, did the hard sell and encouraged me to purchase their Fuel option at $2.69 per Gallon. I explicitly said if it was ONLY for the amount of gas I actually used and the attendant said YES and that it would save me 20 cents per gallon vs area gas stations so I agreed. I initialed on an electronic signature pad that only said “I agreed to FPO option” FPO as the Fuel option. There was not any description on the electronic pad where I initialed. Then I signed a deposit for my rental plus fees plus $49.93 to cover a full tank of gas that was to be credited to my account for the unused portion. They added an additional $350 deposit as well so a total of $430.23 hold on my debit account. When I went to the quick drop off, I asked the attendant to acknowledge that I had used less than 4 gallons to credit my card. Then I was told I would be charged for a full tank. When I disputed, the attendant repeated read my paper work and I said either he or the person who signed me up had lied to me. He said to take the complaint to the manager. I need to leave to catch the shuttle van to the airport and did not have time to wait in the hour long line but addressed the crowd with and apology and made the statement to the manager that I had a complaint and was being over charged. I informed him I would call after my flight to discuss it with him. When I called later the voicemail box was full and I was unable to leave a message, I left a message on a reservation line. The manager did not return my call and then I receive an email to rate my experience with a fraudulent bill with the same rental record number and an increased rate per gallon from $2.69 to $8.99 per gallon. $166.48 they are charging me for 18.5 gallons when I used 4.11gallons. On the same paper work it shows my mileage used was 123 miles. a Sonata get 28 miles per gallon city and 38 miles per gallon highway. Thereu2019s no way I used a full tank of gas. I would have had to of driven over 518-703 miles to have used a full tank of gas. The person who documented the tank empty LIED! The unsigned emailed receipt contradicts itself if you look at the mileage use. The emailed receipt also states that the fuel option was declined, which is a LIE! I have the original receipt that shows I signed up for the fuel option and was told it would be adjusted for the amount used. The emailed receipt is a FRAUD! The number on both the original receipt and the Fake receipt is the same. DEN-184850 This “Bill” is not my original bill and shows that I declined the fuel option purchase. I have my original paper work that does not match this document at all. My signature and initials are not on this paperwork because it is a fraudulent bill. What I actually should have been billed follows: [email protected]$5.55/day = $11.10 fees = $ 4.00 fees = $ 4.30 fees = $ 1.03 so $20.43 for the rental fuel option at $2.69 per gallon for 123 miles driven at a rate of 28 miles per gallon city would be 4.39 gallon =$11.81 at a rate of 38 miles per gallon hiway would be 3.24gallon =$8.72 per my mileage log, I drove 103.61 miles Highway and 19.39 miles city 103.61 divided by 38 miles per gallon would be 2.73gallons 19.39 divided by 28 miles per gallon would be 0.69gallons So 2.73 plus 0.69 would equal 4.11 gallons total at $2.69 per gallon equals $11.06 So fuel charge should be = $11.06 add concession fee at 11.11% = $1.23 state tax at 11.25% = $1.24 county tax at 2% = $0.22 total fuel =$13.75 so Total cost should be original rental fee of $20.43 plus the cost of fuelu2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026..$ 13.75 Total costu2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026$34.18 Original Deposit $350+$80.23= Total Deposit of $430.23 Subtract rental cost $34.18 So the total REFUND amount should be $396.05 Subtract the previous refund of -$218.78 Leaves a balance due of REFUND of =$177.27 My Debit card should receive a reimbursement of no less than $396.05 Hyundai Sonata has a 18.5 gallon tank getting 28 miles per gallon city and 38 miles per gallon Highway The original fee for gas was $49.93 Deposit for the potential use of a Full tank. I was assured that I would receive credit for the unused portion of gas. The attendant recorded 123 miles driven but then put that tank returned empty which is FALSE.
This review (Advantage Rent A Car Denver) was originally published at Skeptic Files.
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