This is the first part of the whole mess. I put $200 toward the $250 processing fee. We purchased on November 18th and the payment processed on November 20th. I wasn’t too concerned about it until over 6 weeks has gone by and we still haven’t received the User ID and Password. Now that we have been making phone calls and researching this company, we are finding out that this is a scam. I believe I should have this money refunded. I am unable to get anyone on the phone. They do not return phone calls, and all of their numbers are Cell Phones that are listed as unpublished or unavailable on the www.Dexknows.com, reverse directory. I have currently done everything in my power to correct this situation and I believe that I have been ripped off through a very good scam artist. I believe they let just enough people get their service to keep things looking legitimate, but manage to scam most people out of their processing fee, down payment and first months installment, which comes to about $1016 in my case. I have been trying to get a response from this company since December 10th, 2009. I have left messages at all phone numbers listed in the agreement and I have not received any return phone calls. The only number that a person answers is the reservation line and the reps there have told me that I am not in the system and to call corporate. I call that number and get a recording, even though it is during office hours. The third party billing company (Universal Account Servicing) that processes the monthly installments has stated that she has received complaint concerning this company and the fact that the services are not being provided. This company operates under the names: Miracle Springs Hotel-Desert Hot Springs, CA, Vacation Paradise Rewards, and Dream Vacation Rewards-Las Vegas, NV. Additionally, the contract that I signed is incomplete and should be void. I am prepared to take this company to court and to turn them in to the Better Business Bureau. Your help is greatly appreciated.
3120 Tarpon Drive, #104, Las Vegas, NV Internet United States of America