In 2013 I, my partner and a friend booked a travel package with a company called Equestrian Escapes, based in England. This is highly disorganised, extremely unethical organisation. The same company also operates a business called Music Festival Holidays. Our travel package was supposed to cover travel from London to Normandy to attend the 2014 World Equestrian Games, accommodation in Nomandy at a campsite called Portu2019land, located at Port-en-Bessin-Huppain, travel to and from the games from the campsite each day, tickets to specifc events at the Games When we first enquired about their travel packages on the 7th June 2013, Equestrian Escapes told us the cost would be u00a31,750 per person. This included all of the above, with three people sharing a 4 person cabin at Portu2019land campsite. By the 11th June 2013, we were told u201cwe are selling very fast and now we have no availability for the lower level of cabin accommodation (we originally quoted on this). We are now selling our second level of accommodationu201d. The additional cost for the second level of accommodation was u00a31200 in total for three people sharing a cabin. We naturally assumed this meant that the accommodation would be upgraded from the base level cabins available. In fact, the campground has 5 levels of cabin accommodation in addition to camping sites. On its website, these are clearly identified, with 5 different price levels. The cottages are differentiated by name, and the lowest level cottage /mobile home has three different types u2013 Juno, Omaha and Utah. These were all charged at the same lowest price point. The owner of the campsite clearly believed that Juno, Omaha and Utah were comparable in quality, and of lower quality/size than the other cottages available. When we arrived at Portland, despite having been charged u00a31200 for an upgrade, we were allocated to Utah, which is one of the lowest price cottages. We have on 4 separate occasions complained to Equestrian Escapes about being placed in this cabin this, requesting first, while we were there, an upgrade to the level of acommodation we had paid for, and then after the games, a refund, and all on 4 occasions have been totally ignored. We established, by talking to the owners of Portu2019land, that Equestrian Escpaes made a block booking of some of the cabins, and decided that they would nomiate a small number of the cheapest cottages as the base level cottages, and would call all other cottages, including a number of the cheapest cottages, an upgrade. I regard this as outright fraud u2013 they claimed they were proving upgraded accommodation, charged a large premium for doing so, with no intention of providing anything other than the cheapest accommodation available. In addition to this, they were remarkably disorganised with their travel arrangements, being totally incapbale of estimating how long it would take to travel anywhere, and completely lacking in the ability to determine if they had the right number of people on each bus, to say nothing of whether they were in fact the right people. To explain all the things they managed to get wrong would be a very long story – suffice to say, YOU SHOUL AVOID THEM AT ALL COSTS.
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