On April 7, 2014 I purchased a collectible Staff of Thranduil from isurvivalgear.com, order number 100000090. This item was advertised as being in stock at that time. On April 12, 2014 I inquired as to the shipping status of the item. I was informed that the item was not in stock and was given a shipping estimate of sometime in June, 2014. I requested a refund. On April 14, 2014, someone named Casey from isurvivalgear.com informed me that I would be issued a refund to my original payment source but the process would take 7 – 10 days. On April 29, 2014 I had not yet received a refund. I filed a complaint with my credit card company at that time. It is now May 7, 2014 and I still have not received my refund of $156.77. Beware dealing with this online merchant.
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